Support & maintenance

We are there when you need us: 7 days a week, guaranteed SLA
Support · SLA · Preventive maintenance

A fleet does not stop at night. Neither does our support.

We offer several levels of maintenance contracts to match your operational availability requirements, from online support tickets to on-site intervention in under 24 hours.

99.9%

Guaranteed availability

< 2h

Critical response

< 24h

On-site intervention
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Support and maintenance

3 support levels: choose the one that suits you

Level 1 — Essential
For fleets with few incidents
  • Phone hotline & ticketing
  • Response within 4 business hours
  • Knowledge base & FAQ
  • Software updates included
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Recommended
Level 2 — Advanced
For medium-sized fleets
  • Everything in level 1
  • Remote maintenance
  • Critical response < 2 hours
  • Availability SLA 99.9%
  • Monthly availability report
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Level 3 — Premium
For critical operations
  • Everything in level 2
  • On-site intervention < 24h
  • Priority hardware replacement
  • Scheduled preventive maintenance
  • Dedicated account manager
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On-site intervention

Which support level fits your operations?

Contact us and we will suggest the contract that suits your fleet and your requirements.

Choose my contract

Discover our other services:

Energy audit ISO 16246 Integration & deployment